Frequently Asked Questions

We are based in the South East and deliver across most of Kent & East Sussex. Check the delivery page for a comprehensive list of covered postcodes.

The logs will be stacked in a pallet crate 1.15m wide x 0.83m deep x 1.2m high. The density of the stacking means increased value for money vs. loose logs (our stacked crate is equivalent to 1.6m3 loose).

Ensure you store the logs in a dry, well-ventilated area off the ground. Avoid covering completely with plastic or tarp as airflow is essential to keeping the logs dry. For ideal protection from the elements, add one of our crate rain jackets to your order.

Properly dried wood burns much cleaner and produces significantly less smoke than wet or unseasoned logs. This means more heat per log for you, and less pollution for the environment. It will also make lighting and using your stove much easier.