Help & information
Frequently Asked Questions
Useful information about our firewood, storage and local delivery service.
Where do you deliver?
We are based in the South East and deliver across most of Kent & East Sussex. Check the Delivery Areas page for a comprehensive list of covered postcodes.
How are the logs delivered?
The logs will be stacked in a pallet crate 1.15m wide × 0.83m deep × 1.2m high. The density of the stacking means increased value for money versus loose logs — our stacked crate is equivalent to approximately 1.6m³ loose.
How should the kiln dried logs be stored?
Ensure you store the logs in a dry, well-ventilated area off the ground. Avoid covering completely with plastic or tarp as airflow is essential to keeping the logs dry. For ideal protection from the elements, add one of our crate rain jackets to your order.
Why are kiln dried logs better than seasoned wood?
Properly dried wood burns much cleaner and produces significantly less smoke than wet or unseasoned logs. This means more heat per log for you, and less pollution for the environment. It will also make lighting and using your stove much easier.
Can I choose my delivery date?
Yes. The online ordering system presents available delivery dates based on the current delivery schedule and minimum lead time.
What happens if access to my property is difficult?
Please tell us about narrow roads, tight entrances, steep driveways, low-height clearances or other access restrictions before delivery. Our electric pallet stacker requires firm, level ground and cannot safely operate on loose gravel, grass or steep slopes.
Do you deliver at weekends?
Not currently through standard online delivery. Weekend delivery may be introduced later.
Join Our Mailing List
Be the first to hear about offers, seasonal discounts and useful firewood tips.
Newsletter signup is being connected. Please check back soon.
