Frequently Asked Questions

Where do you deliver?

We are based in the South East and deliver across most of Kent & East Sussex. Check the Delivery Areas page for a comprehensive list of covered postcodes.

How are the logs delivered?

The logs will be stacked in a pallet crate 1.15m wide × 0.83m deep × 1.2m high. The density of the stacking means increased value for money versus loose logs — our stacked crate is equivalent to approximately 1.17 CBM Packed which is equal to 1.91 – 2 CBM loose Volume.

How should the kiln dried logs be stored?

Ensure you store the logs in a dry, well-ventilated area off the ground. Avoid covering completely with plastic or tarp as airflow is essential to keeping the logs dry. For ideal protection from the elements, add one of our crate rain jackets to your order.

Why are kiln dried logs better than seasoned wood?

Properly dried wood burns much cleaner and produces significantly less smoke than wet or unseasoned logs. This means more heat per log for you, and less pollution for the environment. It will also make lighting and using your stove much easier.

Can I choose my delivery date?

Yes. The online ordering system presents available delivery dates based on the current delivery schedule and minimum lead time. once your order is placed we will email you with your date and time frame.

What happens if access to my property is difficult?

We can deliver onto slightly sloping or uneven surfaces, including shingle and some rough stone areas, provided the ground is firm, stable and safely accessible. However, delivery onto steep slopes, heavily uneven or unstable surfaces may not be possible. All deliveries are subject to our driver’s assessment on arrival to ensure they can be carried out safely.

Our electric pallet mover cannot safely operate on steep slopes or other unstable surfaces – shingle or firm grass is fine.

What is the size Equivalent?

Our classic crates are comparable to 2.2 Large builder bags, or 8 240L Wheelie Bins.